The parcel must have been tendered to UPS before the stipulated collection time.If the parcel involves a Saturday delivery route label, that must be included as well.In cases of international shipments, you have to submit documentation required by the country of origin or destination to support your case.You need to submit all shipping documentation including labels according to “UPS’s Guide to Labeling”.The GSR money-back guarantee does not apply to all services and destinations parcels that UPS undertakes.The claim process itself can sometimes take more than 10 days to be completed.Which can be tiresome and time-consuming. While manually filing refund claims, you have to make sure to enter correct information such as the receiver’s name, address, date of shipment, package weight, tracking number, etc.In the case of lost packages (after ruling out incidents of misplaced packages in your garage, with your neighbor, or porch pirates) you have less than 60 days from the delivered date to file a claim.Refund requests must be submitted within 15 calendar days of the scheduled delivery date or the date listed in the tracking details or your proof of delivery, whichever is later.However, you can straightaway submit refunds for late deliveries (for select services). There are chances for your package to get delivered to your hands. Wait for 24 hours from the expected delivery time to claim refunds for lost packages.This straightaway prevents you from claiming UPS refunds and is also not an efficient move. First and foremost, check if you have signed a GSR waiver.
The GSR policy is filled with fine-print clauses that you have to strictly meet or else, your claims can get rejected.
The problem with manually filling UPS claims is simply the conditions that come along in the GSR policy, which makes it intentionally hard to get successful refunds. But before submitting UPS claims, here’s something to understand GSR even better, so that we get better at claiming UPS refunds. Shippers who have faced service failures and billing errors at the hands of UPS can request a refund on their shipping costs. But UPS strives to provide an impeccable service every time, therefore they provide a money-back guarantee for most services under their Guaranteed Service Refunds (GSR) policy. The Atlanta-based carrier has over 120,000 vehicles on its delivery fleet and is primarily known for its ground shipping services.ĭespite the massive fleet and state-of-the-art tracking systems and delivery procedures, your customers’ parcels shipped through UPS can end up getting delayed or even lost in transit. UPS has a wide range of offerings apart from delivery such as supply chain, freight, and even a retail store. Founded in 1907, United Parcel Service (UPS) is a major shipping carrier and the largest company out of the three behemoths (the other being DHL and FedEx).
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